Copyright notice
All information incorporated within this website is ©Mackenzie Executive Management 2009. This website has been created for and on behalf of Mackenzie Executive Management. All copyright is the property of Mackenzie Executive Management and any unauthorised reproduction is prohibited. Unauthorised use of Mackenzie Executive Management trademarks, trade names and logos is prohibited.
Whilst Mackenzie Executive Management uses reasonable care in compiling and presenting the information found on its websites, Mackenzie Executive Management makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, adequacy, suitability or operation of its website, or of the information it contains, nor makes any such warranty in respect of any information carried on any website operated by a third party which may be accessed from the website.
Mackenzie Executive Management assumes no responsibility for information contained in its website and disclaims all liability arising from negligence or otherwise in respect of such information.
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Mackenzie Executive Management, protects the privacy of its online users. We collect user information at a variety of locations on our website and will not sell, share or rent this information in ways that differ from those disclosed in this policy. The servers on which we store personally identifiable information are kept in a secure environment.
Cookies
A cookie is a data file which enhances functionality that is sent from a web server to a web browser when a user visits the server’s site. Cookies do not hold any personally identifiable data and as such are used with your consent on our website. Users may turn off cookies locally if they wish, but this may impair their access to some areas of our websites.
Surveys & Competitions
Mackenzie Executive Management may request information, including contact details and demographic information, from users via surveys, promotions, competitions etc. Participation is completely voluntary and the user therefore has a choice whether or not to disclose this information. Contact information would be used to notify competition winners and award prizes. Survey information would be used for purposes of monitoring or improving the use and efficiency of this site.
Mackenzie Executive Management websites may contain links to other sites. Mackenzie Executive Management is not responsible for the data protection or privacy policies of these sites and we encourage our users, upon leaving our site, to read the policies and statements of any other sites they may visit.
Notification of changes to the Privacy Policy
If it is deemed necessary to change the privacy policy, Mackenzie Executive Management will post those changes on this page so that users are aware of what information we collect and how we may use or disclose it. If you have any questions or concerns about our privacy policy, feel free to contact matt@mackenzie-management.co.uk
Communication Policy
Regulations governing Privacy and Electronic Communications, which came into effect on 11 December, 2003, require Mackenzie Executive Management to gain your consent before sending you information on our products, services and related information. Mackenzie Executive Management will only send you information that we feel may be of interest to you, however should you not want to receive such communications, please email us at matt@mackenzie-management.co.uk.
Ticket Purchase Policy
Mackenzie Executive Management sells tickets on behalf of promoters, teams, bands and venues. Policies set forth by our clients, such as venues, teams and theatres, may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. Tickets purchased on mackenzie-management.co.uk may be subject to a per ticket convenience charge and a non-refundable per order handling charge. When purchasing tickets on mackenzie-management.co.uk, you are limited to a specified number of tickets for each event. This amount is included on the first purchase page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Mackenzie Executive Management aims to dispatch tickets as soon as possible. We are not able to be specific with exact dates of dispatch. Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived five days before the show or, if you are travelling, five days before you leave, please contact us. Please include your reference number and the name and postcode the booking is under. Mackenzie Executive Management only posts tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.
Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on whether you are entitled to receive a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.
Tickets are generally sold through several distribution points, including online, Call Centres, ticket centres and box offices. All distribution points access the same ticketing system and inventory; therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event; however Mackenzie Executive Management does not control this inventory or its availability.
For information about a purchase you've made, contact us, quoting your order number given to you at the conclusion of placing an order.
Ticket Terms and Conditions
1. As an authorised ticket agent, Mackenzie Executive Management sells tickets on behalf of the venue, promoter or producer that produces the event for which you buy a ticket. We refer to the venue, promoter, or producer from whom we obtain tickets to sell to you as our "Event Partner". This ticket remains the property of the Event Partner and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.
Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Provider, provided that even if such consent is obtained, use of Mackenzie Executive Management's trademarks and other intellectual property is subject to Mackenzie Executive Management's consent.
The Event Partner and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
2. It is your responsibility to check your tickets; mistakes cannot always be rectified.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.
3. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
4. Unless indicated otherwise in relation to a particular event, if a performance is cancelled, ticket holders will be offered seats at any rescheduled performance (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled performance or the performance is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to the face value of the tickets purchased plus the relevant per ticket booking fee. If an event takes place over several days and only one day is cancelled, a partial refund only may be payable corresponding to the day(s) cancelled. In order to claim your refund, please apply in writing to your point of purchase. You must enclose your unused tickets and comply with any other reasonable instructions of Mackenzie Executive Management. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled performance. This does not affect your statutory rights. We regret that unless this paragraph 4 applies, tickets cannot be exchanged or refunded after purchase
5. This ticket is issued subject to the Rules and Regulations of the venue and Event Partner. Full details are available at the venue box office. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue or Event Partner to eject you from the venue.
6. The venue reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
7. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
8. We will not be responsible for any tickets that are lost or stolen.
9. Tickets are sold subject to the venue or Event Partner's right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
10. The unauthorised use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron's own food and drink may also be prohibited (please check with venue).
11. The venue, Event Partner and Mackenzie Executive Management accept no responsibility for any personal property.
12. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the venue or Event Partner reserves the right to provide alternative seats to those specified on the tickets.
13. There will be no pass-outs or re-admissions of any kind.
14. Ticket holders consent to filming and sound recording as members of the audience.
15. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel tickets without prior notice purchased in excess of this number.
16. Neither the venue, the Event Partner nor Mackenzie Executive Management shall have any further liability beyond the face value of the ticket purchased plus the relevant per ticket booking fee.
17. All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Mackenzie Executive Management are subject to the exclusive jurisdiction of the English Courts.
